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Nameservers  -- Go to our discussion board please!

 

TroubleShooting - Nameservers

 

Q. What's the difference between domain registration and nameserver       function?

  • Domain registration is separate from nameserver function.  Your domain always remains registered with a domain registrar.  What is done with that domain once it is registered revolves around the nameservers that are assigned to it.
  • Once your domain is registered, you will need to decide what you want your domain to do.  The function of both web browser resolution and email features of your domain are controlled by the nameservers.

Q. Do I have to use your nameservers to use the free emal forwarding and       web site pointing features?

  • When you first register a new domain  your domain defaults to our nameservers.  If you choose to use our nameservers, you can take advantage of the many free features we offer as added value beyond your domain registration.  These include free email forwarding, web site pointing and IP address pointing. 
  • Please note: once you update your domain control panel to use outside nameservers other than our nameservers, we totally lose the control and function of that domain including email forwarding and web site pointing. (the registration of course still remains with us). In other words, we cannot troubleshoot email problems and/or web browser resolution problems.

Q. How reliable are your nameservers? 

  • Multiple domain nameservers are located at different locations throughout the United States. Each of these locations has multiple high-bandwidth Internet connections, battery or diesel generator back-up power, security, and access to three different major Internet backbones. These dispersed, redundant name servers give the ability to always delegate your names, with no interruptions in service. Great lengths have been taken to make sure at least one of our name servers is up at all times.

Q. What are the names of your nameservers? 

    The names of our nameservers are as follows:

Server Name
Primary DNS1.NAME-SERVICES.COM
Secondary DNS2.NAME-SERVICES.COM
Secondary DNS3.NAME-SERVICES.COM
Secondary DNS4.NAME-SERVICES.COM
Secondary DNS5.NAME-SERVICES.COM

 

Q. How can I update or change to outside nameservers? 

  • You can easily update or change nameserver information for free through the domain control panel for each domain you have registered.
  • Login to your domain control panel and under the "View/Modify" section click on "Nameservers". You will see the following screen.

 DNS  Information  
*Use:    
Custom NameServers:  
(must select "Your own   
NameServers" above)
  
 1) 
 
 2) 
 
 3) 
 
 4) 
 
   

    Any new domain defaults to our nameserver.  To change pull down the "Use" textbox triangle and select "Your Own Nameservers".   Next type in the nameserver names such as "ns1.yourdomainname.com".  Click on "Modify" to save the changes.

    Do not type in any IP addresses such as "213.34.234.33" - this will cause an error and the changes will not take place.

Insuring Proper  Nameserver Updates & Changes

1 ) When you type in your new outside nameservers in the control panel, only type in the nameserver names such as "ns1.yourdomain.com" - Do not include the IP addresses.  If you do type in the IP addresses, it will cause an error and your changes will not take place.  (if your nameserver is registered properly - see #3 - the Internet registry knows the IP address associated with your nameserver name.)

2 )  Please note that once your changes are saved, it may take 24- 48 hours for your nameserver changes to be updated across the Internet.  Keep checking on web browser resolution and email function to test when your nameservers have been fully updated in the Internet registry made available to all Internet service providers.

3 ) Make sure your nameservers are valid.  You can check this by going to http://nsiregistry.com . In the upper right hand column, type in the nameserver name such as "ns1.yourdomain.com" - click on "Nameservers.  This will verify the registration of the specific nameserver.  If the nameserver has not been registered and you try and enter it in your domain control panel, you may receive an error message.

Q. How can I "transfer" or configure my domain for a hosting      company? 

  • A web hosting company may say to you that you need to "transfer" you domain to them.  This is often confusing.  What they mean to say is that you need to change or update to their nameservers.  This is not a domain registration transfer, just a selection to use their nameservers. Click to see how you can update to outside nameservers.

Q. How can I register my domain as a nameserver?

  • If you want to register your own domain as a nameservers please send an email to make that request.  Registering your domain as a nameserver will need to be done manually by technical support staff.

Q. When I transfer a domain do the nameservers stay the same?

  • When a domain name registration is transferred the current nameservers are not changed or updated.  In this way if you use a web hosting company, there will be no downtime in the registration transfer.  Once the domain is transferred, you can of course update the nameservers 24/7 from your domain control panel.
  • After a domain transfer is complete and successful you can update or change the nameservers to use our nameservers.

TroubleShooting - Nameservers

Q. I tried to change or update my nameservers but I got an error      message?

  • Please read below to help insure proper nameserver updates and changes.

    1 ) When you type in your new outside nameservers in the control panel, only type in the nameserver names such as "ns1.yourdomain.com" - Do not include the IP addresses.  If you do type in the IP addresses, it will cause an error and your changes will not take place.  (if your nameserver is registered properly - see #3 - the Internet registry knows the IP address associated with your nameserver name.)

    2 ) Make sure your nameservers are valid.  You can check this by going to http://nsiregistry.com . In the upper right hand column, type in the nameserver name such as "ns1.yourdomain.com" - click on "Nameservers".  This will verify the registration of the specific nameserver.  If the nameserver has not been registered and you try and enter it in your domain control panel, you may receive an error message.

Q. I changed my nameservers but my domain still isn't live across the      Internet.   

  • Please note that once your changes are saved, it may take 24- 48 hours for your nameserver changes to be updated across the Internet.  Keep checking on web browser resolution and email function to test when your nameservers have been fully updated in the Internet registry made available to all Internet service providers.

 

       
DNS Record Definitions
Item Comments
SLD The SLD is the second level domain. For example, in "www.myname.com", "myname" is the SLD. If you are creating a new name, fill-in the field provided under "SLD" with only the SLD part of your name. Do not include the ".". The name can have any character ("a" to "z"), any number ("0" to "9 "), the minus ("-") sign, and the underscore ("_") in the name. Spaces are not allowed.
TLD The TLD is the top level domain. For example, in "www.myname.com", "com" is the TLD. If you are creating a new name, fill-in the field provided under "TLD" with the TLD part of your name. Do not include the ".". The name can have any character ("a" to "z"), any number ("0" to "9 "), the minus ("-") sign, and the underscore ("_") in the name. Spaces are not allowed.
Address This table associates a name with an address. You can associate any name with any Address. The address is either a numerical designator assigned to a computer on the network, or the host and domain of a machine, or a URL. None can be greater than 58 characters total (if you need more space, for a URL for example, please let us know)

If you want the record to point an IP address, you must select either a record type of "Address (A)" or a record type of "Mail (MX)". You must also use the form xxx.xxx.xxx.xxx. The first and fourth xxx are numbers between 1 and 254. The second and third xxx are numbers between 0 and 254. An example of an IP address is: "189.23.125.3". If you are creating a new name, we have already filled-in the "www" host address with a default IP address that will display a web page that you can use to make sure the name is being properly delegated by our servers. This default web page address is "209.19.56.15". You are not required to use this IP address, and in fact, you will probably want to use your own as soon as you can. FYI, some other IP address are: (Netscape 205.188.247.5), (Microsoft 207.46.130.150) (Yahoo 204.71.200.72).

If you use a host and domain combination, you must select the record type of "Alias (CNAME)". You must also use the format "www.mydomain.com.".

If you want the record to be forwarded to a URL you must select "URL" from the drop-down menu and enter a valid URL into the "Address" box.

If you do not enter a valid name, URL or IP, then that host record (name & address pair) will not be added to the DNS or our database.
Record type We allow five types of address records to be added to our DNS servers. They are as follows:
  • A (Address) Using this type of record allows you to associate a host with an IP address. The IP address that you use does not have to be on your network. For example, you could have the host record for www point to 207.46.130.14 (the address for the Microsoft web site).

  • MXE (Mail Easy) Using a mail record allows you to specify the address of your mail server. When you use a mail record, you must use an IP address in the address field. (Experts: Creating a mail record actually creates both the MX and the A record in DNS. Also, when using multiple mail servers, a preference value of 10 is used on all entries).

  • MX (Mail) Can be either a host name under this domain name (for example, "mail3") or the name of a mail server (for example, "mail.yahoo.com."). NOTE: When using a mail server name, it should end with a period ".". (If you forget the period and we recognize the TLD, we will automatically insert one.).

  • CNAME (Alias) An alias record type is used to associate a host name with another host. The host that you wish to point to does not have to be on your network. For example, you could have the host record for www point to www.microsoft.com. You can also simply use an "@" to represent your domain. Important:When you use a domain in the address field you must add a trailing period ("."). Unless you do so the name server will add your domain to the end of the domain given.

  • URL Redirect URL Redirect is the standard method for URL Forwarding. When the client types in your domain name they are redirected to the web server that your page is hosted on. The only drawback of this method is as the person is looking around the site the URL that is displayed by the browser is the one of the actual web page, not your domain name. If this is a problem you can use the URL Frame method.

  • URL Frame URL Frame is similar to URL Redirect except that instead of redirecting the client to your web page, the web page is displayed in a frame from our web server. With this method the client's browser will display your domain name (for example: www.mydomain.com) while they are using your site and not the actual URL to your page (for example: home.infospace.com/chris33").
    Note: If you use this method of forwarding, you will want to put the 'target="_top"' attribute into any links you have that leave your page.

  • The star "*" record This is a wildcard record.  Use this to take care of any records or subdomains that you have not specified to catch any typos or mistakes.
 

 

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