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Account Login - FAQ's

TroubleShooting - Account Login


Q. How do I login to manage my domain? 

  • Go to the home page where you first registered your domain.  You may need to click on "Manage Domain" or "Domain Login".  On the next screen scroll down to the bottom to the User Login area:
     
  User  Log-in    
 
Already registered with us?
Log-in here to administer your domain!


 
Domain:  
Domain Password:  
 

    Type in your domain name in the text box to the right of "Domain".  Type your domain name without the "www" such as:

    mydomainname.com

    Type in your domain password that you assigned to this domain when you first registered the name.  Please note that passwords are case sensitive.

    Click the "Login" button and you will enter your domain control panel.

Q. Do I need a separate password for each domain?   

  • With each domain you register you assign a separate password for future login and domain management.  You can choose to make the password the same as other domains you have registered or different.

Q How can I change my password?

  • After you login and are in your domain control panel, scroll down the bottom of the page to the section entitled "Change Password"
     
  Change  Password    
 
Password:  
Retype   
Password:  

    Type in your new password and then retype your password in the second text box.  Click on "Modify" to save your changes. 

    Make a note of your new password for future login.  Remember that your password is case sensitive.

 

TroubleShooting - Account Login

Q. I tried to login to manage my domain but I got an error      message.

  • If you are having problems logging in to manage your account, please check the follow items below.
     
    1) Make sure when you type in your domain ID that it is the domain name without the "www" - example:
     
    Domain: yourdomainname.com
     
    2) Your password is case sensitive. Try and reenter your password with this in mind.
     
    3) If the browser you are using is Internet Explorer 6.0 or AOL 6.0, there may be a temporary interface conflict with high security settings. Click on "Tools" at the top of the Browser, then click on "Internet Options". Next click on the Privacy or Security Tab. Slide the bar for the security settings to medium or medium low. Save changes and then exit. Then, retry logging in to your domain.
     
    4) Please make sure that you have cookies turned on.

    How do I turn on Cookies in Internet Explorer v5.5 and earlier versions?

    PC
    From your browser, go to:
    Tools --> Internet Options.
    Click on the Security settings Tab.
    Make sure that the slider is set for medium.
    If it is set on custom you can click the "Default Settings" button to reset these to the "medium" setting.
    Click OK.


MAC
From your browser, go to:
Edit --> Preferences.
Double click on the "receiving files" item in the left window..
Single click on the sub-item named cookies.
In the right window, selct the drop down menu item named "never ask" or "ask for each site" (in which case you will have to accept the enom cookie when prompted).
Clik OK.
How do I turn on Cookies in Netscape?

PC and MAC
From your browser, go to:
Edit --> Preferences.
Click on "advanced" in the left window (Netscape6: double-click) (Netscape 6.1: double click "Privacy and Security" option).
Netscape6: click on the sub-menu item named "cookies".
Select the "accept all cookies option" in the right window.
Clik OK.

Q. I can't remember my password?

  • Go to the home page where you first registered your domain.  You may need to click on "Manage Domain" or "Domain Login".  On the next screen scroll down to the bottom to the User Login area:
     
  User  Log-in    
 
Already registered with us?
Log-in here to administer your domain!


 
Domain:  
Domain Password:  
 

    Type in your domain name in the text box to the right of "Domain".  Type your domain name without the "www" such as:

    mydomainname.com

    Type in any wrong or incorrect domain password.

    Click the "Login" button.  At the next screen you will see the following:

 
  User  Log-in    
 
Uh oh! That password was not valid
Passwords do not match

 
Forgot your password for yourdomainname.com?
Click here to receive it by email.
 
Domain:  
Domain Password:  
 

    Click on the "click here" text and your password will automatically be emailed to the administrative contact listed on your contact whois information. 

    If you aren't sure what email you listed as your contact email, go to http://checkdomain.com and do a whois search for your domain name.  Your contact whois information will be listed with your email address. Make sure to check the email address listed for the administrative contact to retrieve your password.

       

 

       

 

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