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Email Forwarding - FAQ's

 

 


TroubleShooting - Email Forwarding

 

Q. What is email forwarding?

  • Email forwarding is very similar to "call forwarding" on your phone.  Email forwarding can forward a specific email to an existing email box you already have configured in Microsoft Outlook or to any web-based email account such as Yahoo or Hotmail. 
  • You choose which email address is forwarded to other specific email addresses.  You can create many different email addresses with your domain extension such as "info@yourdomain.com" or "sales@yourdomain.com" and have them forwarded to the same or different other email addresses.

Q. How much does it cost?
  • There is no extra fee for email forwarding with your domain registration.  This is an added value beyond your registration.  You have up to 50 free email forwardings.

Q. How many different emails can I forward?

  • You can configure up to 50 email forwardings with each domain for free.

Q. How do I set up email forwarding? 

  • First, login to your domain control panel.  Scroll down to the bottom of the page to the section entitled "email forwarding".  Type in your usernames on the left and  the specific outside forwarding email addresses on the right hand column.
  • Below is a sample from the email information page and control panel.  The email address "info@sampledomain.com" will be forwarded to "myname@aol.com".

  Username   Domain   Forward To
1)   @sampledomain.com  
           

Q. What is the "Catch-All" feature?

  • This is a great feature to insure that you will receive all email with your domain extension "@sampledomain.com" , even misspellings.  In other words, all email addresses like "infoo@sampledomain.com" and "webmister@sampledomain.com"  will all be forwarded to "myname@yahoo.com".
  • In the first line in the example below, the * sign in the Username field will configure every email address with the domain extension "@sampledomain.com" to be forwarded to "myname@yahoo.com". 
     

  Username   Domain   Forward To
           
1)   @sampledomain.com  

 

Q. Can the same email be forwarded to more than one person?  

  • Yes, just set up a separate line in the email forwarding control panel for each email address you want to receive a forwarding for a particular email address.
  • In the example below the same email address "info@sampledomain.com" will be forwarded to two different email addresses.

  Username   Domain   Forward To
1)   @sampledomain.com  
2)   @sampledomain.com  

 

Q. How can I set up my domain name as a reply address in Microsoft      Outlook?

  • Email forwarding is the first step or the "front end" component of email branding and perception.  The next step or the "back end" solution is to be able to send out using email addresses of your new domain name extension such as "info@yourdomain.com" from an email account manager such as Microsoft Outlook all for free!

    Microsoft Outlook Configuration For Reply Address
  • Click "Tools" from the top menu bar and then click "Accounts". 

    Click the "Mail" subfolder and then click and highlight your default email address and account that is configured with Outlook from your ISP or hosting service.  Click "Properties" on the right hand menu bar.  Click "Servers" on the subfolder at the top.  Write down the setting for "Outgoing Mail - SMTP" - you will need this information later in the set-up

    Click "Add" in the upper right hand corner and select "Mail".

    Type in your full new email address "info@sampledomain.com" as the display name, then click "Next". 

    Select the option "I already have an email address I'd like to use" and type in your email address "info@sampledomain.com" in the Email Address text box.  Then, click "Next".

    In the next screen, put in your full email address in the text box for POP3 account configuration.  ( This is where you are actually fooling Outlook and setting up a "reply" email alias - this will be the name for this account and you will not receive incoming POP3 mail on this account - you will only be sending out using the SMTP configuration ) The SMTP configuration should be the same text as you have listed in your main mail account already configured with Outlook ( see above - the text you wrote down from the SMTP configuration ), usually an email address given by your ISP or hosting service.    For example if you have Mindspring the SMTP would be "smtp.mindspring.com".  Click "Next" to continue.

    When you click "Next" to continue you will most likely be given a message "The specified POP3 server does not appear to be a valid server name, do you want to use it anyway?"  Click "Yes" to continue.

    The next screen is the Internet Mail Logon screen.  It doesn't really matter what you put in these two text boxes because you will only be sending out from this email address using Outlook.  ( You will most likely be receiving this email from a forwarding configuration set-up above which will be pointed to your main POP3 account provided by your ISP or hosting service. )  Type in anything in these two text boxes and then click "Next".

    Then click "Finish" on the next screen.

    You should return to the Internet Accounts screen with your new email address account "info@sampledomain.com " partially highlighted. Click on the email address of your new account listed to fully highlight it.  Then, click "Properties" on the right menu bar. Next, click "General" on the subfolder menu at the top.  Fill in text for the Organization "SampleDomain.com" and type in your complete email address in the "Reply Address" text box.  Make sure that your email address is also listed in the "Name" and the "Email Address" text fields.

    Next, deselect the checked box at the bottom with the text "Include this account when receiving mail or synchronizing."  This makes sure that this account only sends out email - it does not receive email. ( Your email is already forwarded to another account.  If it is forwarded to your POP3 account you will already receive it in your Outlook Inbox. )

    Click "Apply" and then "OK".  Then click "Close".  - Your account is now set-up to send out emails using your email address "info@sampledomain.com".

    In the future, when you open a new message text box, there will be a drop down option in the "From" field, because you now have more than one email address that you can send out with.  You can set up multiple email address aliases using the same procedure described above.  All the accounts will be listed in the "From" drop down list for you to choose from.

Q. How can I set up my domain name as a reply address in Eudora?

  • Email forwarding is the first step or the "front end" component of email branding and perception.  The next step or the "back end" solution is to be able to send out using email addresses of your new domain name extension such as "info@yourdomain.com" from an email program like Eudora all for free! 
  • A reply address is called a "return address" in Eudora.  To set up a "return address" you need to add a "Personality" in your Eudora manager.  Please refer to the following support page on the Eudora web site: http://www.eudora.com/techsupport/tutorials/win_personalities.html .

    Make sure to put the address you want to brand  "info@yourdomain.com" in the "Return Address" text box. It is best to uncheck the box that says "Check Mail" because you really don't need to check mail with this personality, just send out mail. If you don't uncheck this box, you may get some an error message when you receive mail.

     

Q. How can I set up my domain name as a reply address with my Yahoo      email account?

  • Email forwarding is the first step or the "front end" component of email branding and perception.  The next step or the "back end" solution is to be able to send out using email addresses of your new domain name extension such as "info@yourdomain.com" from a web-based email account such as Yahoo all for free!
  • Yahoo Account - Setting Up Reply Address
    1) Login in to your Yahoo email account.

    2) Click "Options"

    3) Click on "Mail Preferences"

    4) Type in your branded email address in the "Reply To" text box.

    5) Save the changes

    Please note that Yahoo email accounts only one unique "Reply Address", but if you have more than one email addresses you can repeat the above process to change anytime or set up multiple Yahoo accounts for multiple reply email addresses.

Q. How can I set up my domain name as a reply address with my      HotMail email account?

  • Email forwarding is the first step or the "front end" component of email branding and perception.  The next step or the "back end" solution is to be able to send out using email addresses of your new domain name extension such as "info@yourdomain.com" from a web-based email account such as HotMail all for free!
  • HotMail Account - Setting Up Reply Address
 
    1) Login to your hotmail.com account

    2) Click "Options"

    3) Click "Reply-Related Settings"

    4) Click on the circle for "Identify the address below as the reply-to address."  Type in the reply address that you would like to have as your branded email which will be your reply address. 

    Please note that HotMail.com accounts allows to have only one unique "Reply Address" but if you have more than one email addresses you can repeat the above process to change anytime or set up multiple HotMail accounts for multiple reply email addresses.

Q. How can I set up my domain name as a reply address with my AOL email      account?

  • Email forwarding is the first step or the "front end" component of email branding and perception.  The next step or the "back end" solution is to be able to send out using email addresses of your new domain name extension such as "info@yourdomain.com". 
  • With an AOL account you cannot currently setup a reply address directly in your account.  However, because you have access to the Internet, you can set up a reply email address using an additional web-based email account such as Yahoo or Hotmail for free!. 

 

TroubleShooting - Email Forwarding

Q. I just registered my domain and have set up email forwarding, but it      doesn't work?

  • When you register a new domain name, it can take 24-36 hours for the domain name to be updated or "propogated" across the Internet.  You can pre-configure your email forwarding settings and they will begin working when the domain name has been propogated in the Internet registry, making it available to all Internet Service Providers.

Q. In the domain control panel I don't see anywhere to configure email      forwarding?

  • When you purchase a new domain it defaults to our nameservers.  At the domain control panel, scroll down the page near the bottom and you will see the email forwarding section. 
  • If you have updated or changed to outside nameservers, we have lost the control or function of your domain and email forwarding is not available.  That would be why you do not see an email forwarding section on your domain control panel.


Q. I just changed my nameservers to a hosting company and my email      forwarding doesn't work any more?

  • When you have updated or changed to outside nameservers, we lose the control or function of your domain and email forwarding is not available. To take of advantage of free email forwarding you would need to change back to our nameservers.
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